runnr PRO ← App

Refund Policy

Runnr — Thin Ice Digital Ltd · Last updated: 16 Oct 2026

Subscription Model

Monthly plan: €19 per month.

Yearly plan: €190 per year.

Founding member price: €149 per year, open to new sign-ups until 31 December 2026. If you subscribe at the founding price, it stays €149 a year at each renewal for as long as your subscription continues without a break. If it ends and you subscribe again later, or if you first subscribe after 31 December 2026, the standard yearly price applies.

If you are already subscribed at €190 per year, that subscription continues at that price until you cancel.

Prices are what you pay. We do not add VAT.

Payments are processed securely by Stripe.

Free trial

Free trial. When you create a Runnr account you get 7 days of Pro features with no card. When the 7 days end, Pro features stop unless you subscribe. We do not charge you.

If you subscribe through checkout, you also get a 7-day trial, and we ask for your card. Unless you cancel before that trial ends, we charge your card the price of the plan you chose when the trial ends, and then at the start of each billing period (monthly or yearly) until you cancel. Checkout shows the date and the amount.

Cancellation

You can cancel your Runnr subscription at any time from the billing portal in your account settings. There are no cancellation fees or penalties.

Refunds

Your 14 days. If you are a consumer, you can cancel any paid subscription (monthly or yearly) within 14 days of your first payment and get a full refund of that payment. Email info@thinicedigital.com or use Manage billing. We refund within 14 days of your notice, to the card you paid with.

After that, fees for a billing period that has started are not refundable, except where the law says otherwise or we agree.

Billing errors: tell us as soon as you can. We will look into it and correct any error.

How to Cancel

  1. Open Runnr and tap the Settings gear.
  2. Open Plan.
  3. Tap Manage billing.
  4. Follow the Stripe billing page.

Also email info@thinicedigital.com.

Contact

For any billing or refund queries:
Email: info@thinicedigital.com
Response time: within 2 business days

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