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Terms of Service

Runnr — Thin Ice Digital Ltd · Last updated: August 2026

1. About Runnr

Runnr is trade-discipline software operated by Thin Ice Digital Ltd, a company registered in England and Wales (Companies House). Runnr provides position sizing tools, a trade journal, discipline scoring, broker sync, and AI-powered coaching analytics.

Runnr is not a broker, investment adviser, or financial intermediary. Nothing in Runnr constitutes investment advice, a recommendation to buy or sell any financial instrument, or a solicitation to trade. All trading decisions remain entirely your own.

2. Eligibility

You must be at least 18 years old to use Runnr. By creating an account, you confirm that you meet this requirement and that you are legally permitted to use financial software in your jurisdiction.

3. Account

You are responsible for maintaining the security of your account credentials. Thin Ice Digital Ltd is not liable for any loss resulting from unauthorised access to your account. You must notify us immediately at info@thinicedigital.com if you suspect unauthorised use.

4. Subscription and Payment

Runnr is available on a paid subscription basis:

Payments are processed by Stripe. By subscribing, you authorise Stripe to charge your payment method on a recurring basis until you cancel. Subscription fees are charged in advance at the start of each billing period.

5. Cancellation and Refunds

You may cancel your subscription at any time through the billing portal accessible from your Runnr settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

Refunds: We do not offer refunds for partial billing periods or for periods already paid. If you believe you have been charged in error, contact us at info@thinicedigital.com within 14 days of the charge and we will review your case.

Annual subscribers who cancel within 14 days of their initial purchase and have not used the paid features may request a full refund by contacting info@thinicedigital.com.

The full Refund Policy forms part of these Terms.

6. Broker Integrations

Runnr connects to third-party broker accounts (currently Alpaca and IBKR Flex) in read-only mode. Runnr cannot place, modify, or cancel orders on your behalf. API keys and Flex tokens are encrypted at rest. You connect these integrations at your own discretion.

7. Acceptable Use

You agree not to:

8. Intellectual Property

All content, software, design, and data within Runnr is the property of Thin Ice Digital Ltd. You are granted a limited, non-transferable licence to use Runnr for personal or internal business purposes only.

9. Disclaimer and Limitation of Liability

Runnr is provided “as is” without warranties of any kind. Past performance data shown within Runnr is illustrative and not indicative of future results. Thin Ice Digital Ltd is not liable for any trading losses, missed opportunities, or financial decisions made using or influenced by Runnr.

To the maximum extent permitted by applicable law, Thin Ice Digital Ltd's total liability to you for any claim arising from your use of Runnr shall not exceed the amount you paid in the 12 months preceding the claim.

10. Changes to These Terms

We may update these Terms from time to time. We will notify active subscribers of material changes by email. Continued use of Runnr after changes take effect constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Thin Ice Digital Ltd
Email: info@thinicedigital.com
Website: thinicedigital.com

© 2026 Thin Ice Digital Ltd · All rights reserved